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Symptom: Results viewer is not populating result steps on only one machine (or for only one Windows user - if on a Terminal Server).

Resolution: The customized columns might have been hidden.

1. Right click on the gridview in the Results viewer details pane.
2. Select "Customize column".
3. Select a few fields and move them to the visible column order.
4. Click the Show button to Show the selected fields.
5. Click the OK Button.